Tired of losing customers to infuriating phone menus? Traditional systems create poor experiences for most customers (61% report this) and risk significant churn when service fails. The Index Cloud offers a different approach: a custom voice agent trained on your unique knowledge and brand style, ready to handle interactions with accuracy and lifelike consistency, turning potential frustration into a positive outcome.
We train the system to perfectly mimic your brand's unique style. It uses your specific phrasing and tone, ensuring every interaction sounds like *you*, maintaining brand integrity unlike impersonal bots.
Responds instantly with helpful, on-brand answers 24/7. While 88% prefer humans over menus, Index Cloud resolves common queries immediately, freeing your team for complex issues only people can handle.
Go beyond talk – get things done. While 67% of users wrestle with typical IVR for over 5 minutes, Index Cloud can initiate tickets or returns directly within the conversation based on your rules, freeing up your team.
We study your specific business information to build a deep understanding of your operations. Unlike static IVRs that 88% find unintelligent, our learning ensures yours truly understands your world.
We meticulously match responses to your exact brand voice. We work with you to fine-tune communication, ensuring it meets your standards before launch for consistent messaging.
Works smoothly within your existing website, apps, or phone systems. We handle the setup for a seamless fit, minimizing technical work on your end for easy integration.
Smart safeguards ensure tricky questions go directly to your team based on your rules, avoiding the dead-ends that 52% of consumers report when trying to reach an agent.
You have full oversight. Define safety boundaries, determine the knowledge scope, and specify exactly when human assistance is needed, ensuring technology serves your strategy.
Gets smarter by analyzing anonymized interaction patterns and feedback. This helps it adapt to new questions and identify trends – constantly improving in ways static phone menus cannot.
Unlike generic systems where many callers face irrelevant menus (up to 69%), it uses your terminology and understands context specific to your operations for more relevant answers.
Handles any volume of customer conversations simultaneously without delays or dips in quality, easily growing with your business demands unlike staff-limited solutions.
Engineered to always provide a helpful outcome. If it encounters something outside its scope, it follows your pre-set rules to escalate, never leaving a customer stuck, unlike IVR loops that 86% of users try to bypass.
Goes beyond just answering questions, unlike basic IVR. Based on the conversation and your rules, it can initiate processes like returns or bookings directly, streamlining workflows.
Unlike off-the-shelf IVR or chatbots, The Index Cloud is built and configured specifically for your business needs, knowledge base, and brand personality from the start.
It identifies trends in customer queries and interaction patterns, providing valuable operational insights while continuously refining its ability to serve you better.
Built with robust infrastructure and backup systems, it keeps working smoothly even if background technical issues occur, ensuring high availability, unlike systems prone to frustrating disconnections.
It clearly understands its boundaries, ensuring your customers aren't trapped. It smoothly passes conversations to your team when a person's touch is needed, eliminating the universally disliked need (frustrating 52% of callers) to repeat information.
Our team watches performance closely, using integrated diagnostics to catch potential issues proactively, often before they affect users, and make sure everything runs smoothly.
You define precisely what information the system can access and discuss. This prevents irrelevant or inappropriate responses sometimes found in less controlled systems, protecting your brand.
Doesn't just rely on static scripts like old IVRs. By learning from general interaction patterns, it improves its ability to handle new situations and evolving customer questions over time.
Provides clear dashboards and tools allowing you and your team to easily oversee how it's working, see what kind of questions are common, make adjustments to knowledge or rules, and step in anytime.